LEGAL
Cookie Policy
Last updated: June 29, 2026
This Cookie Policy explains how Hosttello uses cookies and similar technologies. It should be read alongside our Privacy Policy.
What are cookies?
Cookies are small text files stored in your browser when you visit a website. They help a site remember your preferences, keep you signed in, and understand how the service is used.
Cookies we use
Hosttello uses essential cookies by default — these are strictly necessary for the service to work and do not require consent. With your consent, we also use a small number of optional analytics and advertising cookies (see below). In line with EU/UK ePrivacy rules, optional cookies are placed only after you accept them in our cookie banner; decline and none of them are set. We never sell your personal data.
Essential cookies
| Purpose | Duration |
|---|---|
| Sign-in & session — keeps you securely logged in to the dashboard | Short-lived (refreshed on use) |
| Active-property context — remembers which property you're working in (for multi-property users) | Session |
| Consent preference — remembers your cookie choices so we don't ask again | Up to 12 months |
Optional cookies (consent-based)
If you accept in our banner, we may set a small number of optional cookies for:
- Product analytics — understanding which pages and features visitors use, so we can improve them.
- Advertising & conversion measurement — measuring the performance of our ads and showing relevant ads to people who have visited us.
- Session insights — anonymised heatmaps that show where a page is confusing.
These load only after you accept, and the specific providers in use are disclosed in our cookie banner at the point you give consent. You can change your choice at any time by reopening the banner or clearing cookies for this site.
We also use privacy-friendly, cookieless aggregate analytics that collect only anonymous page metrics and never identify you, so they run without setting cookies.
Third-party cookies
When you pay for a subscription, our checkout provider may set its own cookies on its checkout page to process the payment securely. Those cookies are governed by that provider's own privacy and cookie policies.
Managing cookies
Most browsers let you block or delete cookies. If you block essential cookies, you will not be able to log in to Hosttello. Here's how to manage cookies in common browsers:
Changes to this policy
We may update this policy from time to time. Material changes will be announced via email or in-app notification and reflected in the “Last updated” date above.
Contact
Questions? Email privacy@hosttello.com.