LEGAL

Refund & Cancellation Policy

Last updated: July 3, 2026

This policy explains how trials, cancellations, and refunds work for a Hosttello subscription. It forms part of, and should be read together with, our Terms of Service. Billing is handled by our payment processor, Paddle, which acts as the merchant of record for your purchase.

1. Free trial

Every account starts with a 14-day free trial with full access. We do not charge you during the trial, and you are never billed unless you choose a paid plan after it ends. If you don't subscribe, the account simply stops at the end of the trial — nothing to cancel, nothing to refund.

2. Cancelling your subscription

You can cancel at any time from your dashboard (Billing settings) — no email or phone call required. When you cancel:

• Your plan stays active until the end of the billing period you've already paid for.
• You are not charged again after that period.
• Your account then becomes read-only for 30 days so you can export your data, after which it is permanently deleted.

3. Refunds

Monthly plans are billed one month at a time and are non-refundable; when you cancel, you keep access through the end of the current month and are not billed again.

Annual plans are refundable on a pro-rata basis (for the unused whole months remaining) if you cancel within the first 30 days of the annual term. After 30 days, the annual term is non-refundable but you keep access until it ends.

If you were charged because of a genuine technical error (for example, a double charge or a charge after a confirmed cancellation), we will refund it in full — just contact us.

4. Your statutory consumer rights

Nothing in this policy limits any non-waivable refund, cancellation, or withdrawal rights you may have as a consumer under the law of the country where you live. Where local law grants you a stronger right than this policy, that right applies.

5. How to request a refund

Email billing@hosttello.com from the address on your account, with your account name and the charge date. We aim to respond within 3 business days. Approved refunds are returned to your original payment method via Paddle; the time it takes to appear depends on your bank or card issuer.

6. Chargebacks

If something looks wrong on your bill, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in the account being suspended while the dispute is investigated.

7. Contact

Questions about billing or refunds? Email billing@hosttello.com or visit our contact page.